Returns and refunds

For any exchange or refund request, please go through our help centre.

Right of withdrawal

You have 14 days from receipt of your order to change your mind, without having to give a reason.

The refund covers the price of the returned goods and the original delivery costs, at the rate of the cheapest standard delivery we offer. Return postage remains at your expense.

The refund is made using the same means of payment as the one used for the purchase, no later than 14 days after we receive the returned goods.

Condition of returned goods

Goods must be returned in their original condition and complete: packaging, labels, instructions. Items that have been washed, used, soiled or damaged cannot be taken back.

Exceptions

In accordance with Article L221-28 5° of the French Consumer Code, the right of withdrawal cannot be exercised on duvets and pillows whose sealed packaging has been opened after delivery, for reasons of hygiene. These products remain refundable if their original packaging has not been unsealed.

Likewise, goods made to your specifications or clearly personalised — in particular items embroidered at your request — cannot be taken back.

Exchanges

Wrong size or a colour that does not suit: you have 14 days to request an exchange. Return postage is at your expense. Exchanges are subject to availability of the item requested.

Faulty goods

A product with a fault is refunded in full, including outward and return delivery costs. Report the fault to us by email with a photograph and we will arrange the return.

Independently of this commercial policy, you benefit from the legal guarantee of conformity (Articles L217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code).

How to proceed

Send an email to contact@perledecoton.com stating your order number and the reason for the return. We will send you the procedure and your return slip.

Return address: ZACLIE — 4 allée des Champs, 95270 Belloy-en-France, France

Business customers

The right of withdrawal is a consumer right. For orders placed by businesses in the course of their activity, goods are neither taken back nor exchanged, except in the case of a proven fault.